Terms of service.

Policies and Procedures for Custom Clothing Personalization

Our goal is to provide high-quality personalized clothing with exceptional customer service. This document outlines the policies and procedures for ordering, design creation, approval, and payment to ensure a smooth and pleasant experience for our customers. Our clothes are designed to be versatile and suitable for use as uniforms for middle/high schools, corporate events, and family gatherings.

Ordering Process

1. Clothing Selection

Customers browse and select their desired clothing items from our online collection.

Available items include high-quality t-shirts, hoodies, and other apparel.

Ensure the correct size and color are chosen, as these cannot be changed after order submission.

2. Design Request Submission

Customers provide a detailed description of their design idea.

Reference images or sketches can be emailed to guide our artists.

Detailed instructions on preferred placement and color schemes should be included.

3. Design Creation

Our artists will create a custom design based on the customer's specifications.

A design draft will be emailed to the customer for review and feedback.

Customers must specify any restrictions on design elements (e.g., no copyrighted materials).

4. Approval and Order Placement

Customers review the design draft and request any necessary adjustments.

Upon approval of the final design, customers complete their order with contact details and delivery information.

Orders will not proceed to production until final approval is given.

Payment Policy

1. Accepted Payment Methods

Payments for customization services are accepted through Cash App and Zelle.

No other payment methods will be accepted for these services.

2. Payment Timing

Payment must be made in full at the time of order placement.

Orders will not be processed until payment is confirmed.

Payment confirmations will be sent via email.

3. Secure Transactions

Ensure secure transactions by using the provided payment methods.

Customers are responsible for ensuring the correct payment details are used.

Payment disputes must be reported within 48 hours of the transaction.

Design Policy

1. Custom Designs

Customers must provide a comprehensive description of their desired design.

Reference images or sketches are encouraged to ensure accuracy.

Any design containing offensive or inappropriate content will be rejected.

2. Logo Development

Our team can design logos for schools, corporate events, and family gatherings.

Customers must specify their requirements clearly, including preferred styles and elements.

Logo revisions are limited to three rounds of changes.

3. Event and Family Designs

Custom illustrations and personalized graphics will be created based on customer input.

Clear communication is essential for accurate results.

Complex designs may incur additional fees based on the level of detail required.

Review and Approval Procedure

1. Design Draft Review

Customers will receive a design draft via email.

Feedback must be provided within 5 business days.

Delays in feedback may result in extended production timelines.

2. Design Revisions

Any requested adjustments will be made by our artists.

A revised draft will be sent for final approval.

Minor adjustments are included; major changes may incur additional fees.

3. Final Approval

Customers must approve the final design before production begins.

Approval confirmation will be documented.

Any changes requested after final approval may not be possible and could result in additional charges.

Production and Delivery Policy

1. Production Timeline

Once the design is approved, production will commence.

Standard production time is 7-30 business days.

Production times may vary during peak seasons or due to material availability.

2. Delivery

Delivery details must be provided at the time of order placement.

Shipping times will vary based on location.

Customers will receive a tracking number once the order is shipped.

3. Rush Orders

Rush orders may be accommodated for an additional fee.

Customers must contact support to arrange expedited services.

Rush orders are subject to material and production capacity availability.

Customer Support

1. Contact Information

For assistance, customers can contact our support team via email at support@kwark.club.

Support hours are Monday to Friday, 9 AM to 5 PM.

2. Response Time

We will to respond to all inquiries within 24-72 hours.

Urgent requests will be prioritized.

3. Issue Resolution

Any issues with orders must be reported within 7 days of receipt.

We will work to resolve issues promptly and to the customer’s satisfaction.

Return and Refund Policy

1. Custom Orders

Due to the personalized nature of custom orders, returns and refunds are not accepted.

If there is an issue with the order, customers must contact support within 7 days of delivery.

2. Damaged or Incorrect Items

If an item arrives damaged or incorrect, customers must notify support immediately.

We will arrange for a replacement or correction at no additional cost.

Customers must provide photographic evidence of the damage or error.

3. Order Cancellations

Orders can be canceled within 24 hours of placement.

After 24 hours, cancellations may not be possible as the design and production process will have begun.

Compliance and Review

1. Policy Updates

Policies and procedures will be reviewed annually.

Updates will be communicated to customers via our website and email.

Customers are encouraged to review policies periodically for any changes.

2. Compliance

All team members are required to adhere to these policies and procedures.

Non-compliance will result in disciplinary action.

Continuous improvement practices will be implemented to ensure high standards are maintained.